Well Done BA

I am somewhat of an airline snob, holding top-tier status with Air New Zealand, and generally avoiding non-Star Alliance carriers. Recently we had to fly British Airways, and had a problem with damaged luggage. But to their credit, even though I have no status with them, they dealt with the situation promptly, and turned around a bad experience. Well done British Airways.

Airline Snobbery

I have been Air New Zealand Gold or Elite for the last 5 years or so. This provides certain benefits when I travel with Air New Zealand – some free upgrades, discounted upgrades, extra baggage, free seat selection, priority boarding, etc. The most important things I get are priority check-in, priority baggage, lounge access, and often fast track security and immigration.

This means I am also Star Alliance Gold, so I get some benefits when flying on any other airline in the Star Alliance group. None of the on-board benefits like upgrades, but priority check-in, security, lounge access, etc still apply.

If you only take one flight a year, none of this really matters. If you fly a lot, this makes a big difference, and you get grumpy when you can’t get it. My company policy is economy class for the ‘little people’ like me. It makes shitty US airlines just a little bit more bearable when you get a few extra benefits.

As a result, I always look for Star Alliance options when flying, and will pay a moderate premium to do so. If there’s an Air New Zealand-operated direct flight, I probably won’t even look at other options.

What if There’s No Star Alliance Option?

Star Alliance is a big network, but they don’t fly everywhere. Sometimes you don’t have a choice, and have to fly with one of the other networks. That’s what happened recently when I needed to find a flight from Edinburgh to London. The only options were British Airways, or the discount carriers like EasyJet and RyanAir.

This always makes me a bit uncomfortable. You start looking at weird routing options, to see if there’s any way around it. You dread the idea of getting stuck in monster queues at check-in or security. You wonder what the airport Wi-Fi will be like, and how much is it going to cost to get something to eat & drink when you’re stuck in the hell-hole that is the typical post-security ‘shopping and dining experience.’

Eventually you give in, accept that it’s just a short flight, and you’ll cope. So you book the flight, in this case with BA. BA has been getting some bad press recently, related to some of their cost-cutting measures. I wasn’t too worried about that: you don’t expect a full meal on a 1-hour flight.

In-Flight Experience: No Problems

Check-in was straightforward, with no delays. Security was fine, it was slow for everyone going through Edinburgh. I was a little bit lost when I got through security. Normally I head to the lounge, for some peace and quiet, but instead I had to hang around the gate. But it wasn’t too bad, and we got on the plane.

Flight was fine, no problems. Only annoyance was at Gatwick end where we had to take a bus from the plane to the terminal. This always adds annoying delays, but it’s not BA’s fault: It’s Gatwick’s design.

Luggage Damage

The problems occurred when we picked up our luggage. Anna couldn’t extend the handle on her suitcase. Makes it a bit difficult to wheel it along, and we had a fair bit of walking and changing modes of transport to get to our destination.

There were some marks on the outside of the bag, but it wasn’t until we unpacked it we saw what had happened:

The bag had taken a heavy blow, bending the handle and the tubes it slides in. Not the sort of thing that you could easily repair either. The tubing was crushed, making the bag a write-off.

You Won’t Believe What Happened Next

I was wondering what we should do about it. Make a claim on travel insurance? Complain to BA, and get sympathy but not much else? Or just write it off: It wasn’t a super-expensive suitcase.

On a whim, I thought I’d check out BA’s policies. Turns out they have an online form for making a claim about problems with a flight, including damaged luggage. We filled it in, not expecting much.

Surprise! They got back to us very promptly, and said “That sucks. How about we send you this Samsonite bag as a replacement?”

It’s not the top of the line bag, but it’s a more than reasonable replacement for our damaged bag. It was sent to us in San Francisco quickly, and is now in the closet, ready for our next trip.

Summary

I’m very pleased with this quick turnaround. It took something that could have been a bad experience, and turned it into a positive one. That’s a text-book example of how to treat your customers well.

In the short-term, I will probably still continue to fly Star Alliance flights, because United is my company’s ‘preferred’ airline, and Air New Zealand is my best option for flights back to New Zealand. But it’s good to see that you don’t have to be flying business, or hold top-tier status in order to get good treatment. I will be happy to fly them again in future for intra-Europe flights. Sadly US domestic options will continue to be mostly rubbish.

Four Cities and a Wedding.

I have been wanting to get back to the U.K for 15 yrs, so one year ago, before we left New Zealand, Lindsay told me about an invite he had received from a friend/colleague to his wedding! I was overjoyed.

As it turns out, between us we have numerous friends and some family that we both really wanted to catch up with. So this holiday became the adventure of the year as we worked our way to and from different groups in Sweden and throughout the U.K.

Sweden

Our first visit was to Stockholm to visit my brother Grant and his family. This includes my two fabulous nieces Bianca and Olivia, and Grants partner Kristina along with her two son’s Alexander and Carl whom Grant has become a kind of foster father to. My brother and family extended their hospitality to ensure Lindsay and I were very comfortably looked after and fed, and we totally enjoyed our stay.

However, it turns out the proof of Aunty and Uncle love, requested by all our nieces and nephews throughout the world, is the love that only lolly/candy/sweeties can show! And what is the most requested! Jolly Ranchers – requested from NZ to Sweden; they all want the old fashioned hard candy…YEK!

Carl, Bianca, Olivia and Alexander divvying up the kilo’s of American candy and New Zealand lollies that we were directed to deliver! You think they would look happier, but this is serious business…to make sure that no one gets any more or less than the next person!
Exploring the streets of Stockholm.
Exploring the streets of Stockholm.
Out in the centre of Stockholm for a restaurant meal. Getting a little after dinner exercise  From left is Olivia, Grant, Me, Lindsay and Bianca.
The outpouring of grief following the 7 April 2017 attack in central Stockholm when a hijacked truck was deliberately driven into crowds along Drottninggatan (Queen Street) before being crashed through a corner of an Åhléns department store. Five people & one dog were killed, and around 15 others were injured.
Kristina’s stunning home steeped in history.
Easter dinner at Kristina’s with all the family. Prepared from start to finish by the fabulous Carl who at 14yrs is a superb Spaghetti Bolognese chef! Best I’ve had.

The Wedding in Derby, England

After three nights in Stockholm we flew to Manchester where we hired a car and drove to Derby for a three night stay. We had a fabulous time at David & Natalie’s wedding, everything from the venue to the catering, and music was great. As was the company.

Just your average view of a castle on a hill as one drives through England.
Lindsay and I all cleaned up for the wedding.
Throwing confetti to celebrate the Newlyweds David and Natalie Gee.
David and Natalie dancing (kind of) along with other wedding gifts to a song from their youth. We couldn’t join in – didn’t know the moves!
Action Shot of Lindsay crashing into me with his dodgem on an evening out with the newlyweds and new friends.

Scotland

After Derby, Lindsay and I enjoyed a day worth of driving through the English countryside as we headed towards Edinburgh in Scotland where we were to spend 4 nights. Lindsay and I are both fans of getting of the main road and exploring the back roads, villages and out of the way sights.

Lindsay feeling the chill at Hadrian’s Wall close to the border of Scotland, in England.
Hadrian’s Wall close to the border of Scotland, in England.

We stayed with Scott (whose business also happens to host this website/blog). Scott’s an old kiwi friend of Lindsays whom he met watching an All Blacks game in a Scottish pub, back when Lindsay lived in Scotland. Scott’s generosity was incredible; he shared his home making his room available to us whilst he slept in the single bedroom. He fed us fabulous home made food, and gave us the grand tour of Edinburgh.  Although we had lived in Scotland before, we’d never really seen Edinburgh the way he showed us. Thank you Scott, it was awesome.

Lindsay, Scott and Myself exploring Old Edinburgh.

Lindsay and I both love Scotland. I suspect it’s because we both enjoyed great experiences with friend whilst we lived here; that and the Scots aren’t to different in humour and lifestyle to Kiwis.  We spent a bit of time driving around visiting friends in Kilmarnock, Glasgow, Tillicoultry, Dundee and Edinburgh. We both really enjoyed catching up on the changes in our lives and rekindling old friendships.  We’re both pretty keen to get back soon.

The old stone farm house I had the pleasure to live in 15yrs ago, in Tillicoultry, Scotland. The oldest parts of the house date back about 400yrs.
This fabulous school! found in Edinburgh. I suspect there would be some awesome haunting stories to be told.
Greyfriars Kirkyard. A very old and interesting graveyard in the centre of Edinburgh.
Century old homes reflecting on the night waters in Leith, Edinburgh.
The Fabulous Edinburgh Castle.

London

From Scotland we flew down to London for a final three nights where my fabulous little brother Sam and his lovely girlfriend Elle shared their awesome flat with us.  The day after we arrived Sam took the day off and together we explored central London upon my request, visiting Hyde Park first before heading up to Oxford St and then down to Soho. London was nothing like I remember.  Im pretty keen to head back however and do some more exploring at some stage. I still love it, though I don’t think I could live in London. In all honesty I think Im just over living in cities.

Myself, Sam and Lindsay in Hyde Park. Just before we heard the Canon Salute to mark Queen Elizabeth’s actual 91st birthday.
Lindsay favourite map shop in Central London.
Lindsay perusing the same map he purchased for his cycle tour. This one I think a map to guide him over the countries of the Silk Road.
The last of my friends still living in London, now with their own families. From left Bianca, Paula, Victoria, Lindsay, Anna and Anna(me).
Gypsy’s Clydesdale Horses grazing on the local green…much to the delight of the surrounding residents!

The Jetsetters

Turns out I’m not good at this jet setting business. As I don’t sleep well on planes, Lindsay paid to upgrade to Premium Economy (not too expensive as he’s a frequent flier and gets special pricing). Unfortunately we have discovered the only place I ever manage to sleep is in economy (usually from sheer exhaustion)!

Odd characters

I’m not sure exactly what it is, but for some reason I often run into random characters, who want to tell me their life story. Often they are ex-military. People seem to see what they want to see in me, and tell me things I would perhaps rather not know. I was in Lancaster, after having gone shopping at the Oxfam charity store for some books, sitting in a pub trying to have a quiet pint. The first person to sit opposite me was a traffic planner, and reasonably interesting. Apparently if you are fourth-generation unemployed, lack of access to transport facilities is not the reason you’re unemployed, and don’t want a job. Who would have thought?

We were joined by someone I’ll call Mark, for that was the name he gave. Tall, with a nose that had been broken more than once, he had the underweight appearance you associate with people with too much nervous energy, or a heroin addiction. In this case it would be the former though. All sorts of stories started coming out, about his being an ex-British Army sniper, serving in Desert Storm, working as a mercenary in South Africa, poaching game from the local laird’s land, living in Holland for years without speaking any Dutch, now living in a caravan while back here temporarily…it all came out. Somewhere along the line, I mentioned having received a hard time getting into the UK recently – well last time he came into England, he ended up in jail. And he’s a British citizen. But it’s because he’s one of those people who wants to be a prick about officialdom, not realising that sometimes the best thing to do is just play along with the petty power games. You’d think that he would have learnt that in the Army – or maybe his behaviour now is a reaction to that.

Along the way a completely wasted woman tried latching onto us, when she could barely stand (this was on a Monday night, about 7pm). We advised management, who escorted her from the premises. She’d been fine when she ordered a drink 20 minutes ago, according to the barman, and had then rapidly gone downhill, presumably having taken something. Mark tells me he sticks to beer, 8 pints is fine, he can just see straight enough to walk home…it was an interesting evening.

Lancaster was nice enough to pass through, although too many of those obviously English-looking young men, with plastered-down hair, shell suits and no chins. Silly schoolgirls wearing super short skirts, didn’t anyone tell them it’s freezing? I liked the signs along the redeveloped waterfront, referring to the place being a major trading center between West Africa and the West Indies, but having declined after 1815. No mention of what they were trading, or why it declined…it was in slaves. Whoops.

I’ve had some nice riding heading north, a bit of rain, but some superb canal riding, along the Lancaster Canal. This used to go between Lancaster and Kendal, but the northern part was filled in when the motorway was built. There are plans afoot to resurrect it though, which would be a good thing. Canals are everywhere in Britain, they are a truly impressive engineering feat. It’s interesting the way they declined, and many were filled in during the 1960s, but there has been a massive revival, as people realise that canals are fantastic for cruising along, or walking beside. More power to the people restoring them I say.

I’ve entered the Lake District, having a few easy days, between Lancaster, Ambleside and now Keswick. Easy going, sometimes a bit hilly around here, but short days matched with beautiful countryside. Far busier than I recall from 6 years ago though. Today I stopped at a circle of standing stones, at the top of a hill, in the drizzle. Too wet to take pictures, but a superb, solemn sort of a place, looking around the valleys, wondering about what the hell a bunch of eejits dragged all those big rocks all that way for.

I must make a special mention of Peter Gostelow, someone who inspired me, years ago when I was living in Edinburgh. At that time, Peter had started riding from Japan back to the UK. His was one of the websites that inspired me to start doing this. Most recently he’s started riding from the UK to Cape Town. Along the way, he’s had a few thefts, as have I. But recently things got much worse for him, when he was attacked by men with machetes, and received deep cuts to his wrist and foot. Tendon damage to his wrist means no riding for a while, and he’s in a very tough position. I think he’ll carry on, assuming he’s able to ride in a month or so, but it’s very difficult. That is almost as bad as it can get, being physically attacked. I can only wish him well, and hope he’s able to continue. There but for the grace of God…

A few photos from the last few days

League Towns

Every road sign seems to point to a league town around here – Wigan, St Helens, Huddersfield, Bradford, Leeds, etc. But I’ve managed to avoid them all, although it’s taken some torturous routing. I’ve lost count of the number of times I need to get the map out during the day, to work out which way to go, to avoid the busy roads, but still keep moving in the right direction. Thankfully the signage is usually good, the road grading system works well, and excellent high quality maps are available. Except of course I didn’t want to buy the enormous highly detailed map, and so the one I have is sometimes just a touch lacking in detail. Such a change from most of the other bike touring I’ve done, where I would follow one road for weeks, with few, if any intersections.

From Bath, I headed west to Bristol on the “Bristol and Bath Railway Path”, the first path that started the Sustrans movement, back in 1979. Where I come from there are few railways, but here they are everywhere. But what you don’t at first realise is that there used to be far more, before Beeching’s Axe fell. So even though there are many, many lines, in use by millions of people, there are also huge numbers of disused lines, abandoned stations, etc. Some of this land has been reused, for housing, etc., some of it is just abandoned, but large parts have been turned into walking and cycling tracks. It’s all very pleasant riding.

One strange thing along the way though: The line was ripped up years ago, then later Sustrans came along, and turned it into a cycling track. But now some anorak-wearers want to revive a steam railway, and have been relaying track, alongside the bike path, at a cost of £100,000 per mile. Classic.

I decided not to stop in Bristol, instead pushing on over the the Severn, and very briefly into Wales. But I got out of there quickly, don’t worry. Ended up staying in a little village, where Mine Host was down to his last week running the place, and was about to retire to Portugal. A very British thing to do, to retire to Spain or Portugal. But he was OK, he speaks some Portugese, and has Portugese friends – he’s not looking to join another British enclave.

Finally turning north was a relief, because it meant the winds were behind me, and I’ve made steady progress north, now getting to Preston. I should be past the worst of the industrial sprawl now. It’s amazing how many little villages there are, all so close together, with freshly plowed fields between them. Even with the large industrial towns, I can still find little villages, with pretty much anything rating a dot on the map having at least a pub.

The pubs are in decline though, 40 close per week. I’ve wondered about that in the past, because I haven’t seen a lot of evidence for it, but today especially I noticed large numbers of boarded up places, and many others with signs saying “For Lease.” One was only £200/week, would be a reasonable price to pay to live there. It’s obvious why some are closed though, large carparks, with no surrounding houses – people just don’t drink and drive as much any more.

I’ve been looking at the maps, trying to work out my route north. I think I’ll go through the Lake District, it’s years since I was there. I’ve got a day in hand, so I should be able to get to Dundee (my final cycling destination) with time to spare.

UPDATE: Added some photos

Second Lap

33,735km, 3 years and 1 month later, and I’ve completed my first lap of the world. No big song and dance at the line though…in fact I couldn’t even get a picture right on the Meridian, as I arrived too early, and they were closed! Because of the location on a hill, you can only approach it from the east anyway, so I’d already crossed it. Got a photo at the gate, couldn’t be bothered waiting the half hour for it to open, so back on the bike, and started the second lap.

Slight change of tack this time though, I’m going backwards, heading away from the rising sun. So far, that’s not been the best of ideas either, as the wind has been against me. But no matter, I’m riding about in the English countryside at the start of spring, and I’m loving it! Quiet country lanes, impossibly picturesque villages of thatched-roof houses, plenty of pubs serving solid food and real ales…suits me pretty well. Being able to have proper conversations with people who are interested in what you are doing is a huge benefit. So many times you meet people on the road, and you can talk about the basics of what you’re doing, but language difficulties stop you going much further. Nice to be able to pick up books and newspapers too.

I had a day off in London, doing a bit of shopping. I’ve picked up a netbook, which makes it much easier getting online. No more hunting down Internet cafes, now I just need to wander around finding free Wi-Fi. It was as crowded as ever in London, and of course multiple Tube lines were closed for maintenance, but I loved being able to visit shops like Stanfords, the best map shop I’ve ever seen. If you have even a vague interest in maps, this is the shop to go to. Also superb book shops in the area.

Part of the reason for doing this leg of the trip is to catch up with people I know, but part is to do a few things I meant to do when I lived here. One of those things was to see “We Will Rock You” – a musical by Queen and Ben Elton. Recently they gave their 3,000th performance, and the theatre was still at least 80% full at the matinee performance I caught. Gives you an idea of the popularity. Totally worth it too, it’s a fantastic show.

Riding out of London on the Thames, it seemed that half of London was out enjoying the start of spring. Boats on the water, people walking along the paths, enjoying some sunshine…even if it is still a touch cool. First stop for me was High Wycombe, where I stayed with the Slatters. A couple of years ago, I rode with Jan in Turkey and Iran, and caught up again in Malaysia. Couldn’t have asked for better hospitality – plenty of food to feed a hungry cyclist, beer to wash it down, and good conversation.

From here, it was undeniably countryside I was in, as I tooled along through villages, along bridleways, country lanes and minor roads. A few flashes of motorways and busy roads, but they were mostly avoided. I ended up in a hostel pretty much by myself. It’s a bit strange rattling about in a big old dark place, but it’s familiar from back when I started out doing all this. This time of year, some of these places aren’t even open.

I’m now in Bath, where I’ve had the day off. After all this time, oddly enough my right kneecap is giving me some niggles. I think it’s because I had three weeks off in Argentina, and I’ve been doing longish days in the saddle over the last couple of days. So I took a rest day here, hoping that it’s just minor tendonitis, that will clear with rest. Good city to stop in too, Roman history, interesting Georgian buildings, bit busier than I expected though, must be carnage in summer when every tourist in England visits.

The rough plan is to head from here to Bristol, then turn north, heading towards Scotland. Depends on how the knee behaves over the next few days as to what sort of mileage I make. At least there are usually plenty of places to stay, so I have options of doing shorter days if required.

Now that I’ve got the netbook, managing photos should be easier – here’s a few from the last few days on the road

Fallen Short

After just over three years, and about 33,000km, I have…just about made it back to where I started.

I’ll post more info shortly, but I’ve made it to London OK, and after a long tedious discussion with an immigration official, I was allowed into the country. But we’ll be watching you…

I put the bike back together outside Terminal 5, looked at the two options for riding out, and chose the more complicated one. Interesting times though, hunting about trying to find the bike trail I wanted, that runs more or less along the Thames. I was passing through villages, thinking that things looked very familiar, perhaps I was here 3 years ago. No wait, it’s just a standard anonymous English village. A lot of them look the same, all the same shops, same style houses, etc.

But then I got onto the trail I wanted, and had a very nice time, tooling along, stopping in a pub for fish and chips, with a couple of ales. Nice part of town, leafy suburbs, huge parks, etc. But of course it still has London’s drug problem. While stopped waiting for a train to pass, I realised that the well to do looking woman in the eco-dork Prius next to me was not wasting the downtime. No, she had the lighter, foil and pipe out. At 2:00 in the afternoon, while driving around a good suburb. I made sure I was well out of the way when she drove off.

Closer to the center things were busy, and I kept losing the trail I was following. I knew my general direction, so could get back on, but it wasn’t the most enjoyable in traffic. Eventually I made it past the center, and to the east, closer to Greenwich. All that time, and I was just about there. But for some reason I didn’t want to do it today. So I made it to the Cutty Sark, very close the Royal Observatory. I’ll finish off the distance on Sunday, before starting my trip about the UK, heading out to Bristol and then up to Scotland via Wales.

To mark this occasion, of almost reaching my goal, I have taken a new image of my feet, by popular request. They weren’t very interesting when I was wearing shoes every day, this is after a day of walking about Buenos Aires in jandals

https://goo.gl/photos/QDUH1KbKKascmkmn6